EFTPOS One

Terminal Guide

Two angled modern payment devices with green accents displaying transaction screens with keypad and $5.00 payment amount.

The F210 is a compact, all-in-one EFTPOS terminal designed to deliver fast, secure, and reliable payment processing. This quick user guide will walk you through the basics of operating your F210 device, helping you get set up and confidently take payments in no time.

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Power
Transacting
Settlement
Reprinting
Wi-Fi
Refunds
Paper Change

This user guide refers to the main menu in multiple sections. As shown in the image to the right

To access the main menu from the Payment screen, press the back arrow in the top left corner.

Mobile screen showing EFTPOS CENTRAL transaction menu with options: Purchase, Purchase & Cash, Cash Only, MOTO Options, Refund, Pre-Auth, Offline Transmission, Reprint, and Reports.
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F210 Overview

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Diagram of the Feitian F210 labelling key components

F310 Overview

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Front view line drawing of a mobile device with labels pointing to the magstripe reader at the top, touchscreen in the center, USB-C charging port and contactless reader on the right side, volume and power/lock buttons on the left, and EMV chip reader at the bottom.

Powering On & Off Your Terminal

Please Note: The terminal cannot process transactions when the battery level drops below 5%. It will automatically power off at 3% to protect the battery and internal components.

Turning Terminal On

  • Disconnect the terminal from power by unplugging the USB-C cable.
  • Press and hold the power/lock button on the left side of the terminal.
  • When the EFTPOS Central logo appears on the boot screen, release the button.
  • Once the terminal has powered on, the Purchase screen will appear, indicating it is ready for use.
Boot Screen
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EFTPOS Central Group logo with tagline Locally Owned, Globally Trusted, payment solutions for every Kiwi business, and partner logos for Worldline and Feitian.
Purchase Screen
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Mobile app purchase screen with $35.99 entered and numeric keypad for entering amount.

Restarting and Turning Off Terminal

  • Hold down the power/lock button on the left side of the terminal (see above for location).
  • When the power options appear on the right side of the screen, select either Restart or Shutdown.
F210 Power Options
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Mobile app screen showing a purchase keypad with numbers 0-9, double zero, a delete key, and a green button labeled '$0.00 Ok' for confirming the purchase.
F310 Power Options
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Mobile screen showing a purchase app with a numeric keypad and a pop-up with Power off and Restart options.

Purchase & Cash Out Payments

Purchase Transaction

The Purchase screen is the default screen displayed when the terminal is ready for use.
  • From the main menu, select Purchase.
  • Enter the desired purchase amount, press ok.
  • The payment screen will show and hand the terminal to the customer to finalise the transaction.
Purchase Screen
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Mobile app purchase screen with $35.99 entered and numeric keypad for entering amount.
Payment Screen
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Payment screen showing options to present, insert, or swipe a card for a $5.00 payment with Visa, Mastercard, UnionPay logos, and buttons for Centrapay or manual entry.

Purchase with Cash Out

  • From the main menu, select Purchase + Cash.
  • Enter the desired purchase amount. Press Next.
  • Enter the required cash out amount. Press OK.
  • Hand the terminal to the customer to finalise the transaction.

Cash Out Only

  • From the main menu, select Cash Only.
  • Enter the required cash out amount. Press OK.
  • Hand the terminal to the customer to finalise the transaction.

End of Day Settlement

Settlement Inquiry

A settlement inquiry asks Worldline for your current totals for the day, but it does not end the day.
An inquiry can be performed multiple times throughout the day.
Inquiries can also be performed for a previous date.
  • Select Settlement from the main menu.
  • Choose Settlement Inquiry.
  • Select Current Date or Select Date. Current Date will print or display the totals immediately. Select Date will prompt you to enter the required date.
  • The printed receipt or on-screen receipt will show the totals for each card type for the selected day.
Settlement Screen
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Mobile screen with two settlement options: Settlement Inquiry showing a clock icon and Settlement Cutover showing a checkmark icon.
Inquiry Screen
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Mobile screen showing Settlement Inquiry with two options: a calendar icon with a green check mark labeled Current Date, and another calendar icon with green ellipsis labeled Select Date.
Select Date Screen
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Mobile screen showing Settlement Inquiry with a date input field and a numeric keypad including buttons for digits, double zero, cancel, and enter.

Settlement Cutover

A settlement cutover sends your totals to Worldline and closes the trading day.
Once completed, any further transactions will be added to the next day’s totals.
  • Select Settlement from the main menu.
  • Choose Settlement Cutover.
  • Confirm the action when prompted.
  • The terminal will process the request and print or display a settlement receipt showing the totals for each card type and the total amount deposited to the bank.
Settlement Screen
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Mobile screen with two settlement options: Settlement Inquiry showing a clock icon and Settlement Cutover showing a checkmark icon.
Cutover Confirmation
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Mobile screen showing EFTPOS Central Group message asking, 'Are you sure you want to cutover?' with No and Yes buttons.

Reprinting Receipts

Receipts are stored on the terminal for up to 48 hours. After this time, they cannot be reprinted.

Print Last Receipt

  • Select Reprint from the main menu.
  • Choose Last Receipt.

Print Specific Receipt

  • Select Reprint from the main menu.
  • Choose Find Receipt.
  • Enter the purchase amount, the last four digits of the card, the authorisation code, or the STAN to locate the required receipt.

Connecting to Wi-Fi

Connect Terminal to Wi-Fi

  • Swipe down from the top of the screen to access the notification panel.
  • Long-press the Wi-Fi icon to open the Wi-Fi settings.
  • Select the required network.
  • Enter the network password and press OK.
  • If the connection is successful, the network will show as Connected. If not, re-enter the password and try again.
  • Once connected, press the back arrow in the top left corner to return to the Payment app.
F210 Notification Panel
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Android notification panel showing time 9:52 AM, date Fri, Sep 26, silent notifications, and quick settings for Bluetooth and Wi-Fi.
F210 Network Selection
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Mobile device Wi-Fi settings screen showing Wi-Fi enabled, connected to network EPC, and options to add network and Wi-Fi preferences.
F210 Password
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Mobile screen showing Wi-Fi network '400AP' password entry prompt with keyboard and options to show password, cancel, or connect.
F310 Notification Panel
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Screenshot of mobile phone quick settings showing Bluetooth and Wi-Fi connected to EPC, mobile data off, at 9:26 AM on September 26 with 100% battery.
F310 Network Selection
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Mobile phone Wi-Fi settings screen showing connected network EPC with strong signal and an option to add network.
F310 Password
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Mobile screen showing Wi-Fi network '400AP' password entry with an on-screen keyboard and options to show password, cancel, or connect.

Refunding a Payment

EFTPOS Refund

Refunds must be enabled for the merchant, and a refund (merchant) card is required to complete a refund transaction.
  • Select Refund from the main menu.
  • Choose EFT Refund.
  • Enter the refund amount.
  • Swipe the merchant refund card.
  • Enter the merchant PIN.
  • Hand the terminal to the customer to complete the transaction. The customer will finalise the refund in the same way they would complete a standard purchase.
Refund Screen
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Mobile app screen for entering a refund amount with a numeric keypad and a green confirmation button showing $0.00 Ok.
Merchant Card Screen
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Mobile screen showing a refund prompt with instructions to swipe merchant card for $1.00.
Merchant PIN Screen
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Mobile screen showing a numeric keypad to enter a merchant PIN for a $1.00 refund.

Changing Terminal Paper

Replacing the Paper Roll

The F210 terminal uses 57×38 mm thermal rolls. The F310 does not support paper printing.
  • Open the green lid by holding the sides of the lid and lifting upward.
  • Place the new paper roll into the terminal, ensuring the loose end of the paper is positioned closest to the screen.
  • Leave a small section of paper hanging out so the lid can close onto it.
  • Close the lid securely.
Cutouts for Opening
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Open Lid
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Portable handheld receipt printer with its green cover open, showing the paper roll inside.
New Paper Ready
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Close-up of a black and green portable thermal receipt printer with a partially printed receipt emerging.
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