Transactions up to three months old are available in the Merchant Portal.
If a transaction does not appear, it was not completed successfully.
Check the Transactions tab before retrying. Only approved transactions appear there.
Yes. Refunds can be processed directly in the app.
Refer to the card validation guidelines in your Merchant Agreement.
No. Tap on Mobile only supports contactless payments.
The card may not be contactless. Look for the contactless symbol and ensure NFC is enabled on your device.
Three failed attempts will lock the User ID.
Select Forgot User PIN on the login screen and follow the reset instructions. PINs can also be reset via the Merchant Portal.
Possible reasons include:
Check your details and try again.
Yes. Location services, NFC, and an active internet connection are required to use the app.
Yes. The monthly fee applies as soon as your account is activated, regardless of the activation date.
Yes. You can download the app once you receive the activation email, but you must complete activation in the merchant portal before taking payments.
Please check that your phone is compatible. Compatibility information can be found here.
The app is called Worldline NZ Tap on Mobile and can be downloaded from the Apple App Store or Google Play Store.
